Shipping Policy

Shipping Policy

We want your order to arrive on time and in great condition. This page explains how we produce, ship, and track your items.

Summary

  • Production time (made-to-order): 1–2 business days
  • Transit time (USA): 4–7 business days
  • Shipping fee: Free within the USA
  • Tracking: Emailed automatically when the label is created
  • Support response time: Within 1 business day

All items are made to order and printed in the USA with vetted fulfillment partners for consistent quality.

Order Cut-Off Time

  • Cut-off: 2:00 PM Central Time (CT), Monday–Friday.
  • Orders placed before 2:00 PM CT enter the production queue the same business day.
  • Orders placed after 2:00 PM CT, or on weekends/US holidays, enter the queue the next business day.

Processing (Production) Time

  • We start producing your item after you place the order.
  • Standard production time is 1–2 business days (Mon–Fri, excluding holidays).
  • During peak seasons (Halloween, Christmas, etc.), production may take slightly longer.

Shipping Time & Cost

  • United States: Estimated 4–7 business days once shipped.
  • Cost: Free standard shipping on all U.S. orders.
  • Delivery estimates may vary by destination, carrier capacity, and weather.

Carriers & Tracking

  • We use USPS, UPS, or FedEx depending on destination and package size.
  • A tracking number is sent automatically to your email once the label is created.
  • Tracking movement typically appears within 24–48 hours after carrier pickup.

Split Shipments

  • To speed things up, multi-item orders may ship in separate packages with separate tracking numbers at no extra cost.

Address Changes & Order Edits

  • If you need to fix the shipping address or adjust your order, contact us before the order ships.
  • Once a label has been created or the order has shipped, we can’t guarantee changes.

Undeliverable & Returned Packages

  • If a package is returned due to an incorrect or undeliverable address, we’ll contact you.
  • We can reship to a corrected address; additional shipping fees may apply in that case.

Delays Outside Our Control

  • Severe weather, carrier backlogs, and peak-season surges can affect delivery times.
  • We’ll keep you updated and work with the carrier if we detect unusual delays.

Lost, Damaged, or Missing Items

  • Damaged on arrival: Please contact us within 7 days with photos of the item and packaging.
  • Lost in transit: If tracking shows no movement for an extended period, we’ll assist with a replacement or resolution after a carrier investigation.

  • Marked “delivered” but not received:

    1. Verify the address on the tracking page
    2. Check with neighbors/building office
    3. Wait 24 hours (some carriers pre-scan)
    4. Contact us if still missing

Shipping Regions

  • We currently ship within the USA.

Contact & Store Information

Izerfin (Owned & operated by Izerfin LLC) Address: 33272 Ocean Hill Dr, Dana Point, CA 92629, USA Email: support@izerfin.com Phone: +1 (917) 993-5216 Customer Service Hours: Mon–Fri, 8:00–18:00 CT Response Time: Within 1 business day