Return policy

Return Policy

We want you to love your purchase. If something isn’t right, this page explains how returns and exchanges work—clearly and simply.

Summary

  • Return window: 60 days from delivery
  • Condition: Unworn, unwashed, in original packaging
  • Cost: Free return shipping & no restocking fees
  • Exchanges: Yes (size/color)
  • Defects/Wrong item: Free replacement or refund
  • Response time: We reply within 1 business day

All items are made to order and printed in the USA by vetted partners to ensure consistent quality.

Eligibility

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and include original packaging.
  • Include your Order # and the email used at checkout.
  • Defective/Damaged/Wrong item claims should include clear photos of the item and packaging.

Not eligible: Items that show signs of wear/use, washed items, or returns started after 60 days from delivery.

Start a Return or Exchange

  1. Go to Contact Us and select “Return/Exchange.”
  2. Provide your Order #, email, and (if applicable) photos of the issue.
  3. We’ll reply within 1 business day with a prepaid return label and instructions.

What Happens Next

  • Upon receipt & inspection (usually within 2–3 business days of delivery to our facility), we process your request.
  • Refunds go to the original payment method, typically 3–7 business days after approval (bank/card processing times vary).
  • Exchanges: We create a new order once the return is scanned in transit or received (we’ll confirm by email).

Defective, Damaged, or Wrong Item

We’ll make it right—quickly. Send photos and your Order # via Contact Us. After verification, we’ll ship a free replacement or issue a full refund.

Cancellations & Order Edits

If you need to change size, color, quantity, or address, contact us before shipment. Once a label is created or the package has shipped, changes aren’t guaranteed.

Return Shipping & Packaging

  • We provide a prepaid label for eligible U.S. returns.
  • Pack items securely to avoid transit damage. If possible, reuse the original packaging.

International Returns

We currently serve U.S. orders. If international shipping is added later, this policy will be updated with region-specific details.

Contact & Store Information

Izerfin (Owned & operated by Izerfin LLC) Address: 33272 Ocean Hill Dr, Dana Point, CA 92629, USA Email: support@izerfin.com Phone: +1 (917) 993-5216 Customer Service Hours: Mon–Fri, 8:00–18:00 CT Response Time: Within 1 business day