Return policy

Returns & Refunds Policy

1. Intro

We want you to feel confident shopping with us. If you’re not 100% satisfied with your purchase, we’re here to help with easy returns, refunds, and exchanges.

2. What Products Can Be Returned

Eligible: New, unused, unwashed items in original packaging with proof of purchase.
Not eligible: Final-sale items; personalized or customized products unless defective or damaged. (Customized items are only returnable if defective/damaged.)

3. Return Timeframe

Returns are accepted within 60 days of delivery.

4. Item Condition Requirements

To qualify for a return, items must:

  • Be unused and unwashed
  • Be in the original packaging
  • Include all tags, accessories, and inserts (if applicable)

5. How to Start a Return

Email support@izerfin.com with:

  • Your order number
  • Reason for return
  • (Optional) Photos if the item arrived damaged/incorrect

We’ll review your request within 1 business day and send return instructions and the return address.

6. Return Shipping Costs

  • For approved U.S. returns, we provide a prepaid return shipping label.
  • Original shipping fees are non-refundable unless the return is due to our error or a defective product.

7. Refunds & Exchanges

  • Refunds: Issued to the original payment method 3–7 business days after we receive and inspect your return.
  • Exchanges: Processed once the returned item is received/inspected. If the requested item is out of stock, we’ll issue a refund.

8. Contact Information

For any questions about returns or exchanges, contact us at support@izerfin.com or +1 (917) 993-5216 (Mon–Fri, 8:00 AM–6:00 PM CT). We typically respond within 1 business day.

9. Others

Restocking Fees: We do not currently charge restocking fees.
Lost or Damaged Returns: Please use a trackable shipping service and adequate packaging. If returned items are damaged or lost in transit, we may be unable to process a refund.
Policy Updates: We may update this policy from time to time. Please review the latest version before initiating a return.

Last updated: September 8, 2025.